Does contact management software needRequest more info about CRM
to be maintained?

Does contact management software need to be maintained?
Like most software programs, contact management software does need to be maintained. It is important to know your business needs before your purchase a contact management system to ensure that you are getting the right program for your business. The time and research you spend on the front end will prevent many maintenance and support needs later on. However, even with prior research, your contact management system will need to be maintained, including product updates, program upgrades, and technical support.
Does contact management software need to be maintained?

 
What types of features are you looking to have with ACT? (check all that apply)
 
Individual tracking for records and contacts
Manage daily sales calls, meetings and to-dos
Share contact data among a group of individuals
Pull reporting for a sales team
Have users access the system from the internet
 
How many employees (sales and managers) will be utilizing ACT?
 
Individual user
Small group
Larger teams or sharing data
PROCESSING...
What Kind of Help do Companies Offer to Make Sure it Runs Right?
While many software companies simply design and sell their product, ACT, for example, goes the extra mile with their contact management software. Depending on your needs as a customer, ACT offers two levels of customer service options for product support. Both options give you access to:
  • Unlimited Telephone Support - 9am to 9pm, Monday through Friday
  • Unlimited Access to Live Online Chat - 9am to 9pm, Monday through Friday
  • Moderated Discussion Groups - Post a question and get an answer from a Product Specialist within 24 hours
  • Discounted Database Services - a customer service option with ACT that entitles you to discounts on many ACT Database services including database repair and database customization
With Live Online Chat, your sessions can be logged and emailed to you for future reference. These options can cost anywhere from $299.00 to $599.00 depending on the number of users your contact management system supports
 
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